All products are made to order. This means your order must be produced before it can be shipped.

Production & Fulfillment

Please allow approximately 3–5 business days for your order to be produced and prepared for shipment.

During periods of high demand, production may take longer and, in exceptional cases, up to 2 weeks.

Production time is separate from shipping time.

Shipping & Delivery

Once production is complete, your order will be handed over to the shipping carrier.

Shipping time begins only after your order has been produced and dispatched.

Delivery times vary depending on your destination and the shipping method selected at checkout.

Shipping costs are calculated at checkout based on the delivery destination and available shipping method.

Once your order has shipped, you will receive an email with tracking information when tracking is available.

Please note that delivery estimates provided at checkout or after shipment are estimates and may be affected by carrier delays, customs processing, weather conditions, or other circumstances outside our control.

International Orders

International orders may be subject to customs duties, import taxes, or other fees depending on the destination country. Any applicable fees are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.

Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

We cannot guarantee that an address can be changed once an order has entered production or fulfillment.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

Lost or Delayed Shipments

If your tracking information shows no movement for an extended period or you believe your package has been lost in transit, please contact us at info@blckcvlt.com so we can review the issue.

Carrier delays that occur after an order has been dispatched may be outside our control.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and no later than 3 days after delivery.

Please include your order number and clear photos showing the item and the issue so we can review your claim.

Contact

For any shipping-related questions, please contact:

info@blckcvlt.com